FREQUENTLY ASKED QUESTIONS

Registration on our website or in the online shop

If you are already a customer and would like to log in to our website or shop for the first time - click on "Forgotten password" in the login area (top right) and have an e-mail sent to the e-mail address we have on file for you to set a new password.

Please follow the steps below to log in:

1. Click on "Forgotten password".
2. Enter your e-mail address.
3. You will receive an e-mail in which you can set a new password.
4. Enter your e-mail address and new password in the login area.

If you are registered with us as a customer but have not received an e-mail, please contact our sales staff. They will be happy to help you.

Current assortment

You can currently find our catalogue range of tea and accessories in our shop.

Would you like to order additional speciality blends, coffee, labels or delicacies? You will find a comment field at the end of your order where you can enter your additional order.

Orders

After completing your order, you will receive a confirmation email. The status and tracking of your order is not possible at this time.

Please ask your sales representative for the current status of your order.